customerservice | Dan’s Blog (2.0)

Customer Service

By Daniel Appelquist on June 4th, 2007

Some get it. Some don’t. It’s not always who you expect. Today I marched down to the FedEx store to send my ailing Powerbook 12″ laptop off to be fixed / upgraded (that’s another story — hopefully to be documented here upon successful completion). Anyway I get down there (114 Strand), stand in front of [...]

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I'm an American Ex-Pat living in London. I'm a father of two and husband of one. I work for BlueVia (a unit of Telefónica Digital) where I head up Product Management. I founded Mobile Monday London, Over the Air and the Mobile 2.0 conference series. I am an advocate for the open Web and for Web Standards.

The opinions expressed here are my own, however, and neither Telefónica nor any other party necessarily agrees with them.

My books:
Mobile Internet for Dummies
XML and SQL

For more info, see my Linkedin profile.

More (probably than you ever wanted to know) about Torgo.

Great to see QR-codes in Doonesbury this morning. http://t.co/ICaSyepq http://twitter.com/torgo 2012/02/03
RT @MikeFischer: Jobseekers Invited to âApply Via APIâ http://t.co/bSKnlGR7 via @zite http://twitter.com/torgo 2012/02/03
RT @mtrends: A wide variety of interesting apps selected to pitch at Mobile Premier Awards. Don't miss this unique event! http://t.co/M ... http://twitter.com/torgo 2012/02/02
R:http://t.co/RjRcgiNk on Facebook IPO:"niche in mobile?" Is this 2005? Mobile IS the future of Soc. FB know this-hence hired @jamespearce. http://twitter.com/torgo 2012/02/02
@glazou subjectively it also seems to have better performance management. The fan of my 2008 MBA is not spinning out of control as much. http://twitter.com/torgo 2012/02/02
Loving the new Wifi password at @techhub. http://twitter.com/torgo 2012/02/02
RT @AlanTuringYear: More info on the Turing year 5th annual 'Over the Air', at Bletchley Park, June 1-2: http://t.co/LqW3cAAw #BPark #Tu ... http://twitter.com/torgo 2012/02/02
RT @tefdigital: The team @BlueVia and ITU will be hosting a green app hackathon at this year's Mobile World Congress http://t.co/9xRoDZc ... http://twitter.com/torgo 2012/02/01
RT @hadleybeeman: Gov.uk launches one UK government website to rule them all. -@tim, Financial Times. http://t.co/qk6IhrFn http://twitter.com/torgo 2012/02/01
Angry Birds CEO sees opportunity in piracy http://t.co/tdwOz5QF via @CNET [Angry Birds retail stores?] http://twitter.com/torgo 2012/02/01

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