Customer Service
Some get it. Some don’t. It’s not always who you expect. Today I marched down to the FedEx store to send my ailing Powerbook 12″ laptop off to be fixed / upgraded (that’s another story — hopefully to be documented here upon successful completion). Anyway I get down there (114 Strand), stand in front of a desk that says “shipping” and am ignored by some people sitting at a desk and talking right behind the desk. Were they employees? Not sure. There were a lot of people in there but it wasn’t obvious who the customers were and who the employees were. Anyway, finally someone looks up from what they’re doing and runs over in a harried kind of way to ask how they can help me. Pulling out my bag, I say “I’d like to send something to the States.” “Oh. You’ll have to come back tomorrow because the last pickup has already left.” Let’s go over this in detail. 1. The last pickup has left? This is a FedEx store for crissake! And it was like 4 pm. 2. I have to come back tomorrow? What’s that about? Why couldn’t the guy simply say “well- out last delivery has left but I can take it from you down and make sure it gets out first thing tomorrow.” That actually would have been acceptable (though I still think the last pickup from a FedEx store should be late evening) but the guy didn’t even give me that option. I stormed out of the store after …