One of my main hopes for 2014 is that things should start working better. In many ways, I feel that both iOS and Android have taken a step backward in achieving this ideal this year. One notable example I ran into was in trying to get photos off of my wife’s Samsung Galaxy (Android) phone and into iPhoto on the Mac. Intuitively, it should just work. You should be able to plug a Samsung phone into the Mac via a USB cable and iPhoto should just start importing the photos. This is how it would work if you plugged in a Samsung (or any other brand) camera. When I took to Twitter with this issue I was told by some Googlers (“Oh – it’s easy! Just download Android File Transfer for Mac!”). Riiight. That’s kind of missing the point. There already is a perfectly good way of doing this – a way that “just works.” The introduction of a new step, or series of steps, or new pieces of software, move us away from that ideal. How exactly are regular people supposed to use this stuff? How would I, as a non-technical user, know that I am supposed to download this special application, which is not mentioned anywhere on the phone’s interface? If the answer is “you just have to download XYZ application and install it, then go through an extra set of procedures whenever you want to get photos off of your phone into iPhoto (which is the Mac application that most people use to …

Can More Things “Just Work” in 2014? Read more »