Once upon a time, a company called Apple came out with a great concept: a breakthrough consumer device with a new user interface that left the competitors in the dust. It brought UI to a whole new level by introducing a new visual and gestural language which greatly increased ease of use. In doing so, it lowered the barrier to entry for the general public, created new markets for its products and a revolution occured. Sound familiar? It should. I’m talking about the introduction of the Macintosh in 1984. The new visual language of pointing, clicking, dragging and using overlaping windows gradually became the dominant UI paradigm. But here’s the problem: other companies stole Apple’s great ideas (which Apple had actually stolen from Xerox but never mind). What could have rocketed Apple to market dominance instead became a commodity that anyone could implement. Flash forward to 2007. Apple again comes out with a new UI paradigm, together with a visual and gestural language, and they release it as part of a breakthrough consumer device; the first of a series of devices in different form factors which they think will undo the last 20 years and rocket them to dominance of all things digital. But this time, they’ve got an ace up their sleeve: a string of patents. As Wired reported in February, Apple is trying to patent the gestures that make up the iPhone UI – the iPhone’s equivalent of “point and click.” In fact, if Apple’s efforts succeed, I think they will be shooting themselves …

Beyond Point and Click Read more »

I’ve been thinking a lot recently about the mobile user experience, particularly the experience of the Web on the (typical) mobile device. I say “typical” because I’m not talking about the iphone here — I’m talking about the kind of mass-market device that billions of real users hold in their hands every day. Increasingly these are devices that are capable of a reasonable data services experience, but they are still not being used to their potential. What is the new user paradigm that will truly kick start the mobile Web? The essential innovation of the Web itself was putting together two existing technologies: hypertext and the Internet. Hypertext had been around for a while, in library-science and computer science circles and even in such products as Hypercard. Likewise, the Internet was around and widely used (mostly by academics and students) through well understood but essentially plain text paradigms such as FTP, Telnet and Gopher. Both these technologies by themselves were limited in their appeal. But somehow, layering Hypertext on top of the Internet (the Web) created something that was greater than the sum of its parts, and the Web as we know it was born. Yes, there were other factors at work in the birth of the Web but I believe it was the marriage of these two technologies that was the crucial factor. When we come to the mobile Web, however — that is, usage of the Web on devices which are intended to be used one-handed, often with a four-way rocker switch instead of …

Wanted: a New User Experience Metaphor for the Mobile Web Read more »

I’ve been working with the folks at Mobile Monday New York and SVG.org to develop an event on mobile SVG for the end of this month. The theme will be SVG on mobile devices and we’ll be featuring presentations from Qualcomm, Opera, Ikivo Sun, Beatware and others. Antoine Quint of has put together an excellent roster of speakers and Lubna Dajani and the folks at MoMo NYC have lined up a great venue (the Samsung Experience at the Time Warner Center). For more details, or to register for the event, please visit the event web site.